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Delivery & Returns
Delivery Policy
All orders are sent using Royal Mail 48.
We aim to prepare and dispatch orders as promptly as possible. However, we do not guarantee same-day or next-day dispatch, and dispatch times may vary during busy periods, weekends, bank holidays, product launches, or due to circumstances outside our control.
Once an order has been dispatched, Royal Mail 48 delivery timeframes are estimates only and are not guaranteed. Delays may occasionally occur within the postal network.
Please ensure that your delivery address is correct before placing your order. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.
Returns
We accept returns for unwanted items within 14 days of delivery.
To request a return, please contact us within 14 days of receiving your order with your order details and relevant information about the item. Returned items must be unused, in their original condition, and returned with any original packaging where applicable.
Nothing in this policy affects your statutory consumer rights. You may also be entitled to a refund, repair, or replacement where an item is faulty, damaged, or not as described.