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Delivery & Returns
Delivery Policy
All orders are sent using Royal Mail 48.
We aim to prepare and dispatch orders as promptly as possible. However, we do not guarantee same-day or next-day dispatch, and dispatch times may vary during busy periods, weekends, bank holidays, product launches, or due to circumstances outside our control.
Once an order has been dispatched, Royal Mail 48 delivery timeframes are estimates only and are not guaranteed. Delays may occasionally occur within the postal network.
Please ensure that your delivery address is correct before placing your order. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.
Returns
We do not accept returns or exchanges for unwanted items outside of your statutory consumer rights.
Nothing in this policy affects your legal rights. Where applicable, customers purchasing online may have the right to cancel their order within the legally required cancellation period. You may also be entitled to a refund, repair or replacement where an item is faulty, damaged or not as described.
To raise an issue with an order, please contact us with your order details and relevant information about the item.